SHIPPING AND RETURNS

WHAT IS THE DELIVERY TIME OF MY ORDER?

When we received an order, we will make everything possible to dispatch it as soon as possible. However, Re-Coffee shoes are made by demand to avoid stocks and production of waste. The production time is about 1 to 2 weeks depending on the time of the year. If this period is exceeded, we will contact you.

Delivery time varies according to the country, per the following conditions:

  • National: between 1 to 3 working days after dispatch;

  • International: between 6 to 15 working days after dispatch.

WHERE CAN I RECEIVE MY ORDER?

You can receive your order at an address of your preference, anywhere in the world.

Each time more often our clients select their workplace as a preferential address to receive their orders. It’s the best way to ensure that will always be someone present to receive your Re-Coffee.


THE SHIPPING ADDRESS MAY BE DIFFERENT FROM THE BILLING ADDRESS?

Yes, you can set this information during the checkout.

Remember that the shipping costs will depend on the country of destination and not the billing country.


HOW CAN I TRACK MY ORDER STATUS?

Once the order is shipped, you will receive an e-mail with a reference, so you can monitor the status of the shipment on the website of the carrier.

 


CAN I CHANGE MY SHIPPING ADDRESS AFTER THE DISPATCH OF THE ORDER?

After the shipment of the order it is not possible to change the delivery address.

 


I WAS NOT AT THE DELIVERY ADDRESS ON THE DELIVERY DATE, WHAT SHOULD I DO?

In case the carrier cannot deliver your order due to the absence of the recipient we will get in touch with you to reschedule a new delivery.

If, even then, there is still no one at the delivery address on the agreed date, you should get in touch with us via email info@recoffee.pt in order to arrange a new delivery in a place of your choice (in the same country).


MY ORDER HAS STILL NOT ARRIVED. WHAT SHOULD I DO?

To ensure the delivery of your order, someone should be present at the delivery address between 9:00 and 18:00 to receive the order.

If you have not received it within the given deadlines (working days) you should get in touch with us via email info@recoffee.pt in order to arrange a new delivery at an address of your choice.


WHAT ARE THE SHIPPING COSTS?

The shipping cost is free to Portugal.

The shipping costs depend on the destination address. The amount of shipping costs is calculated in the shopping cart according to the country of delivery.


WILL I HAVE TO PAY CUSTOMS DUTIES AND IMPORT TAXES?

Due to the different customs policies and import taxes, Re-Coffee has no control over any costs which may be applied at the time of the arrival of a shipment to the country of destination, it is not possible to predict the exact value of these taxes.

If you have any questions, you should contact the local customs before making your order to obtain information about customs costs and their applicability.


WHAT IS THE DEADLINE TO MAKE AN EXCHANGE OR A RETURN AT THE ONLINE STORE?

Exchanges or returns must be made within 30 days from the date of confirmation of dispatch.


WHAT ARE THE CONDITIONS FOR THE RETURN OF AN ITEM?

Re-Coffee has the right to refuse returns which are communicated or sent outside the deadline limit, or products that are not in the same conditions in which they were sent.

All items for exchange shall be submitted in the original packaging, under the same conditions in which they were sent together with a copy of the invoice.

Requirements to be fulfilled in case of an exchange or return:

The products may not have been washed or used.

The products must be complete (return of the pair, along with accessories if applicable)

Normally, we only accept returns with fitting problems, but feel free to send us an e-mail to expose your case.


HOW SHOULD I PROCEED TO MAKE AN EXCHANGE?

To make an online exchange of an order, you must send us an email with the order number and exchange note.

In both cases, after receiving our feedback you must send the pair to our address: Avenida de Tibães, nº 1199, 4770-568 Vila Nova de Famalicão, Portugal.

In the case of exchange and after receiving your pair, we will send you a new pair and Re-Coffee will assume the cost of the new national shipment.

In the case of exchange of items purchased on promotion, and after receiving your pair, we will send you a new pair and the costumer will assume the cost of the new shipment. 


WHAT ARE THE EXCHANGE COSTS?

The exchange costs are customer responsibility.

The resending cost in case of change varies according to the address:

Continental Portugal and Islands - Free.

International - Consumer responsability.

For more information please contact our customer service at info@recoffee.pt.